Measures put in place regarding COVID-19

Thursday 26 March, 2020

Dear customers,

We sincerely hope you're doing well.

Every day, the management of Linda Rhéaume Audioprothésiste meets to review the evolving situation and ensures that all necessary measures are put in place to preserve the safety of customers, professionals, employees and their families.

The Government of Quebec has declared a state of health emergency and all health professionals are being called upon. Although hearing aid clinics are considered an essential service, our professionals are no exception and must participate in this effort to stop the current pandemic.

In the wake of the recommendations made by the Quebec government in recent days, the Ordre des audioprothésistes du Québec has issued new guidelines for professionals working in audioprosthesiologists' offices.

Thus, until April 13, 2020, all non-urgent appointments are postponed to a later date. We will communicate with the clients concerned. There is no need to contact us since we receive a large volume of calls.

For patients requiring appointments resulting from acute pain due to wearing a hearing aid, minor repairs to make a hearing aid functional, the return of a hearing aid already delivered to the manufacturer for repair, and other situations requiring immediate attention, an emergency service will be available within our network. Therefore, if you believe you need an appointment urgently, we invite you to call 514 367-4530 so that an audioprosthesist can evaluate the level of urgency and, if necessary, establish the best location and the best way to provide services in complete safety.

Please note that in certain situations, we can offer you delivery by mail of batteries or certain products that do not require a meeting with your audioprosthesist. We recommend that you contact the clinic to evaluate your options.

The recommendations issued by the Quebec government regarding quarantine are also applied throughout the organization.

Your cooperation is also required to help us in our efforts. To this end, to obtain any emergency appointment, you must first answer the following questions over the phone:

• Have you travelled or been in direct contact (less than two metres) with a person who has travelled outside Canada in the last 14 days?
• Do you have a new cough, a recent worsening of an existing cough AND/OR a fever, or have you been in direct contact (less than two metres) with a person with these symptoms?
• Do you have difficulty breathing and fever and any of the following symptoms or have you been in direct contact (less than 2 metres) with someone who has these symptoms:
  
  • Sore throat
  • Muscle or joint pain.

If you answer yes to any of these three questions, you should call 1 877 644-4545, the line set up by the Quebec government. You will be referred to one of the designated locations to treat patients with or suspected of having COVID-19 who require urgent care. We thank you for your cooperation and recommend that you consult our website where we will share any updates related to the COVID-19 situation.

Your Dedicated Team,
Linda Rhéaume Audioprothésiste